Econet appreciates customers

Econet appreciates customers

MASERU – ECONET Telecom Lesotho (ETL) is hosting a customer appreciation week at Maseru Mall as part of its initiative to thank customers.
The event which started on Tuesday this week will end Saturday.
ETL said the customer appreciation week is an opportunity for it to “express gratitude to their customer base and to bring the services closer to them in order to further strengthen relationships and to also attract new customers”.

In addition customers are being exposed to services that are normally offered from office environment and behind the scenes.
They are also able to meet with staff from functions that under normal circumstances they would not have been able to meet face to face and interact with.
For the first time, ETL customers get the opportunity to experience a live call Centre and to interact with call Centre agents.
This means that besides using 100 or 177 or 199, call Centre issues are being resolved onsite at the mall. All other ETL services such as EcoCash, bill payments etc are also available while handsets are discounted for the whole week.

ETL chief commercial officer, Maurice Newa said the event is a way that ETL celebrates customers by having teams from different departments like customer care, sales, technical, and information systems helping customers’ onsite.
“It’s all about saying, we are here and if you need help, we will help you now” said Maurice Newa.

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