Econet appreciates customers

Econet appreciates customers

MASERU – ECONET Telecom Lesotho (ETL) is hosting a customer appreciation week at Maseru Mall as part of its initiative to thank customers.
The event which started on Tuesday this week will end Saturday.
ETL said the customer appreciation week is an opportunity for it to “express gratitude to their customer base and to bring the services closer to them in order to further strengthen relationships and to also attract new customers”.

In addition customers are being exposed to services that are normally offered from office environment and behind the scenes.
They are also able to meet with staff from functions that under normal circumstances they would not have been able to meet face to face and interact with.
For the first time, ETL customers get the opportunity to experience a live call Centre and to interact with call Centre agents.
This means that besides using 100 or 177 or 199, call Centre issues are being resolved onsite at the mall. All other ETL services such as EcoCash, bill payments etc are also available while handsets are discounted for the whole week.

ETL chief commercial officer, Maurice Newa said the event is a way that ETL celebrates customers by having teams from different departments like customer care, sales, technical, and information systems helping customers’ onsite.
“It’s all about saying, we are here and if you need help, we will help you now” said Maurice Newa.

Previous AWF approves M29.8m water project
Next How to prevent business failure – Part 2

About author

You might also like

Business

Business is about networking

To succeed in business you need to develop relationships. Life has taught us that to be successful in life or in business it’s not how much you know but how

Business

Sorghum biscuits!

ROMA – THE National University of Lesotho (NUL) community was thrown into commotion last week as the Department of Consumer Science released the crispiest biscuits into the market. Everyone wanted

Business

It’s stunningly good

Some people argue the Volkswagen Golf GTI has become too big and stolid to be a Golf GTI anymore. There’s an answer for that: it’s the Volkswagen Polo GTI and