Actionable Feedback Policy

The Post Newspaper encourages meaningful conversations between Contributors, Reviewers, readers and senior The Post Newspaper employees.

We are committed to engaging with our readers and taking action based on their suggestions, complaints, and other feedback. Readers may help us develop an individual story or line of coverage, answer questions that a story may raise, identify related or under-covered issues, and teach us about new and diverse sources, experts, and perspectives. We believe that news organizations have a responsibility to engage with the public on the values, issues, and ideas of the times, and that news organizations have much to gain in return. In fact, actionable feedback may:

• Further develop an individual story or line of coverage.
• Help answer questions that a story may raise.
• Help identify related questions or issues that the audience, including demographic segments of that audience, is discussing or are concerned about.
• Yield new and diverse sources and experts.

We commit to interact with the readers in several ways.

1. Contact Us

A page listing all editorial contributors with verified mailto links, providing our readers with clear information, email addresses and phone numbers, where they can ask questions or report complaints.

2. Forum

A defined channel dedicated to discussing a news source coverage and/or agenda, also providing access to third-party social media websites (Facebook), where readers can have a more direct and informal relationship with the The Post Newspaper team.

3. Complaints

A dedicated link/form for complaints, easily accessible from every The Post Newspaper article page, providing our users with a direct feedback system to report any error, suggestion, or request for adjustment for each article.

4. Comments in the Channels

Giving the possibility to comment on each article, on the Channel where the article is hosted. All the comments are moderated by the Channel Manager. The Post Newspaper has the right to edit or cancel comments, messages and content submitted by readers.

5. User feedback stories

In particular, the direct feedback system, easily accessible from every The Post Newspaper article page, is a key element of our editorial standing. The Post Newspaper provides its users with a direct feedback system, easily accessible from every The Post Newspaper’ article page, to report any error, suggestion or request for adjustment for each article.

6. Article updates

Updates to articles based on audience comments/feedback.

7. Audience polls

Public audience polls with results published to take product (new features) and editorial (new topics to be covered) decisions.

8. Community Managers, Content Managers and Central Team

The Post Newspaper makes available on the platform email contact information of the key staff member, when this is relevant and secure.

We are proud of keeping this openness as a priority, in line with the nature of our open platform.