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Let the mission drive your organisation

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Every organisation, be it a for-profit or not-for-profit organisation, has a purpose why it’s in existence. The reason why an organisation is in existence is referred to as a mission. Some organisations display their mission statements where the public and employees can see. A mission is very important in determining the direction the organisation should take and in assessing its success. If an organisation is achieving its mission then we can regard it as being successful.

Henrietta Newton Martin said: “A visionary company is one which is seen growing in a consistent pattern by being goal oriented driven by a vision and a mission. Without a vision and a mission, your company can be termed as a ‘Bull’ set free in the busy streets of the corporate world.”  A company should be measuring frequently whether it’s meeting its mission. It’s therefore very critical that an organisation’s objectives, strategies and activities are aligned to the mission. Achievement of the objectives will mean achieving the mission.

Organisations should set targets that are in line with the mission and that should be monitored regularly by using performance indicators. H. James Harrington said: “Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.”

It’s very important that you know how your business is performing: whether you are meeting the organisation’s mission. Performance measurement is critical.
It’s defined as “the process of collecting, analyzing and/or reporting information regarding the performance of an individual, group, organization, system or component.
It can involve studying processes/strategies within organizations, to see whether output are in line with what was intended or should have been achieved.” All this will be geared towards achieving the mission of the entity.

Every business needs to be closely and carefully managed and monitored to ensure the success of new strategies or other investment decisions. Most business are run by professional managers on behalf of the owners.  In order therefore to keep track of the operations of the business it’s important to put a performance measurement system in place that can help in keeping track of the progress of the business towards its mission.

The performance measurement system will give vital information about the performance of the business. In today’s businesses, performance improvement and the role of performance measurement is a very important area that is attracting much attention.  There is so much pressure on businesses to do more with less in order to remain competitive, to become more effective and efficient while executing better on business strategy. Despite the importance of optimal performance there is however significant resistance from both managers and employees on how performance measurement systems can be implemented at a workplace.

Some of this resistance is a result of how the systems are implemented or because of the ignorance on the part of management and employees.
Performance measurement and target-setting are important if you have to check its progress towards its mission.
Many small businesses can run quite comfortably without much formal performance measurement, but for any growing or large business the control resulting from good performance measurement processes can be indispensable.

Having a good system will provide very valuable information on how the business is doing.  Each area of the business can be analysed to see how it’s performing and any deviation from the set targets will call for appropriate action. Managers can therefore be proactive in their decisions. An effective performance measurement process enables managers to evaluate and measure individual performance and optimise productivity by aligning individual employee’s day-to-day actions with strategic business objectives, track individual performance to support compensation and career planning, provide accountability related to performance expectations and establish training and skills development needs.

A good performance measurement system positively impacts job satisfaction, employee retention and loyalty.
This is achieved through setting and communicating clear performance expectations, giving regular relevant job feedback to an employee, linking performance to compensation, identifying organisational career paths for employees, evaluating performance and delivering incentives in a fair and consistent manner.

An effective performance measurement system will address issues of transparency for all stakeholders. The performance of a business against business objectives can clearly be monitored.
A properly functioning performance management process should ensure that there is a tight link between strategic business objectives and day-to-day activities.
This calls for effective goal setting, frequent tracking of performance and identifying obstacles which will contribute to success and healthy bottom line results.
Regularly tracking progress against goals and objectives also provides the opportunity to recognize and reward employees for performance and exceptional effort, contributing to job satisfaction and productivity.

Employees want to feel successful, to do well at their job, and to feel they are making a valuable contribution.  In order to ensure this happens, employees need a clear understanding of individual goals and how they fit into the larger organization.  Employees should therefore know the mission of the organisation they are working for so that their efforts are aimed at achieving the organisation’s mission.
Stewart Jakarasi is a business & financial strategist and a lecturer in business strategy and performance management.

He provides advisory and guidance on leadership, strategy and execution, preparation of business plans and on how to build and sustain high-performing organisations.
l For assistance in implementing some of the concepts discussed in these articles please contact him on the following contacts: sjakarasi@gmail.com or +266 58881062 or on WhatsApp +266 62110062

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All set for Lesotho Tourism Festival

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STANDARD Lesotho Bank, in collaboration with Alliance Insurance, on Tuesday launched Lesotho Tourism Festival (LETOFE) Lifestyle Experience.

The launch was meant to lighten up the festive mood in preparation for the LETOFE event to be held in Thaba-Bosiu on December 23.

LETOFE is an annual event that takes place at the Thaba-Bosiu Cultural Village, which has since been transformed from a mere jazz affair to a lifestyle event.

Speaking at the launch, Standard Lesotho Bank CEO Anton Nicolaisen said he was pleased to launch the LETOFE lifestyle experience.

“This festival is arguably one of the biggest music festivals that Lesotho holds and we are pleased to continue as the headline sponsor of this event that brings moments of jubilation and friendship,” Nicolaisen said.

He said since the arts industry should be guarded jealously, the bank will continue bringing joy to Basotho as a means to promote artistes.

“As patron of arts, we have jealously guarded the creative industry. The SLB is still here to promote the arts and bring happiness to Basotho,” he said.

He said the bank has been sponsoring the festival for the past 18 years.

“We are now 18 years on the trot and I am proud that we have been a significant contributor to the growth of this festival.”

He said this festival has grown in leaps and bounds to become one of the biggest features of their entertainment calendar during the festive season, attracting multitudes within Lesotho, Basotho in diaspora and tourists from neighbouring countries.

“We have benchmarked on the successes of these festivals and we will improve our offering every year to the level of a full lifestyle event.”

He said the event is a way of acknowledging the talent that Basotho have as well as the avenue for cross-fertilization of local artists to experience and present their craft.

He added that the bank had made an arrangement for their customers to enjoy a six percent discount when they buy festival tickets using Standard Lesotho Bank cards at any Computicket in Lesotho or other countries.

The promoter of the LETOFE Lifestyle event said they are transforming the event from a jazz festival to a lifestyle event.

“We are introducing young stars to the concepts hence our event is composed of the upcoming stars.”

The co-sponsor from Alliance Insurance, ’Makearabetsoe Mabaleha, said as sponsors they sponsor the LETOFE Lifestyle experience because they are also benefiting from the event.

“Our benefaction is seeing the event creating jobs for Basotho and attracting foreigners in order to improve the economy,” Mabaleha said.

Alice Samuel

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Joang locked in rentals row with tenants

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FORMER Home Affairs Minister Joang Molapo is in a nasty fight with tenants over rentals at a shopping complex in Maputsoe which he is managing.

The main tenant, Ha Seotsanyana managed by Jaan Mahomad Suleman, says Molapo does not have authority to demand monthly rentals from him as he does not legally represent the company owning the property.

The property belongs to Litjotjela Mall (Pty) Ltd. The owners of the mall are however locked in a fight for its control.

In April this year, the High Court issued an order giving Molapo power to manage the mall pending finalisation of the case.

The tenants have however refused to pay rentals to Molapo. Molapo then filed an urgent application in the Northern Region High Court seeking intervention.

The Deputy Sheriff Mpho Maphiri padlocked the shopping complex last week executing an order sought by Molapo in the property dispute.

Molapo, who is a former deputy leader of the Basotho National Party (BNP), claims that the tenants owed him rentals for 10 years.

He has sought to terminate the sublease agreement entered between the company and the tenants.

The High Court’s deputy sheriff closed down the shops on Monday last week amid resistance by the tenants. The police told the tenants that they would be arrested for contempt of court if they continued to resist the order.

Six businesses trading there were closed.

However, before the end of the day, Maphiri was sent back to open the pharmacy under condition that the owner was still paying directly to Molapo and did not owe any rentals.

Suleman told thepost that his company, Barakah (Pty) Ltd trading as Ha Seotsanyana, was in agreement with Molapo to use the property but “we are surprised to find a court order without notice”.

He said even in that order they inserted wrong company details.

“I find it illegal that they are closing me down,” he said.

He said Molapo’s company, Litjotjela Mall (Pty) Ltd, had entered into an agreement with him through lawyers that there was a new board of directors.

He said Molapo illegally kicked out the other shareholders from the company and they have a pending case in the High Court.

“Molapo acts as a secretary and does not have any decision-making powers alone,” Suleman said.

He said Molapo’s actions should be directed by the board.

He said Molapo does not want to discuss the agreement he had entered into with the former board of directors.

“He must honour the previous agreement on the sublease,” he said.

Suleman said what pains him is that they have made a lot of developments on the property under the previous agreement with Litjotjela, which Molapo is now ignoring.

“We have made developments worth over M4 million, constructed a garage and other buildings,” he said, adding that it is odd that Molapo wants him to pay rentals to use them.

“This cannot happen under my watch,” he said.

Suleman said it is either they take all their investments away or Molapo has to compensate them for all the developments on the site.

Molapo told the court in an affidavit that he is the one who was put in charge of collecting rentals from all tenants.

“They have failed to pay rentals to me without any justification and have refused to comply even after the demand had been made,” Molapo said.

He said the tenants owe him about M110 400.

He said he is a director, shareholder and board secretary of Litjotjela Mall (Pty) Ltd.

He said in June 2013 Litjotjela Mall and Ha Seotsanyane concluded a sublease agreement of 10 years.

He said it was agreed that Litjotjela was going to develop the site and was to collect all the rentals to be generated from the development site in order to recoup its expenses.

He said the 10 year period expired in May 2023.

“Prior to the expiry of the sublease agreement we engaged with Litjotjela (Pty) Ltd on the possibility of extending the sublease agreement,” he said.

He said after a lengthy deliberation, it became evident that they could not reach an agreement on the terms of the extension of the sublease agreement.

“It was at that time that we instructed our legal representatives to write to Litjotjela on September 20, 2023 that if the parties cannot agree on the extension of the sublease agreement the sublease shall be given a period not less than a year to find a market price to sell (the) business,” he said.

He said Suleman was informed that he was going to vacate the premises in a period of a year from June 2023 and that he had to pay rentals for that period at the rate of the rental payment immediately before the expiry of the sublease agreement.

He said other cited parties were further informed that they should no longer pay rentals to Ha Seotsanyane (Pty) Ltd.
He said to his surprise Suleman responded that Molapo does not have any authority to represent Litjotjela.

He said there is a court order issued on April 27, 2023 that he together with ’Mamphaphathi Katiso and Mpeuoa Mafike will remain in control and administration of Litjotjela Mall until the dispute has been resolved by the court.

He said Suleman is now benefiting from occupying the premises of Litjotjela without paying anything to him.
He said he has a right to receive rentals from its premises from the tenants occupying the premises.

He emphasised that his authority to represent Litjotjela in this matter cannot be questioned.

‘Malimpho Majoro

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The lawyer who designs wedding dresses

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Fikile ’Makhang Khang has always loved working with her hands, designing and producing fabulous patterns of knitwear.
“The sewing has always been something I have always liked to do,” Khang says.
“While I was still at the NUL (National University of Lesotho), I would crochet and sew my own skirts and even for others. It was common practice that I would be seen walking around working with a crotchet.”

Years after graduating with a degree in law from the university, Khang has now transformed her hobby into a booming business. She now designs wedding outfits for lovebirds.

She told thepost this week that for one to thrive in business, they must follow their passion.
Khang says although she graduated as a law student, she just could not fathom spending the rest of her life in the courtroom and in her chambers drafting legal documents.

It was for that reason that she decided to follow her passion by designing wedding gowns.
Khang was admitted as an advocate in the High Court of Lesotho in 2007.
Although the financial rewards as a lawyer aren’t satisfactory, it is a job she says she finds really fulfilling.

“In October 2010, I needed to be more focused in my craft and therefore abandoned practising as an advocate and concentrated on the bridal boutique business full time,” she says.

In an effort to meet the high standards for her clients, she would travel abroad in search of the most impressive wedding gowns she could lay her eyes on.
She would travel as far as China searching the best bridal collection.

She says her husband, who has been very supportive, has always advised her to search for other ventures to supplement the family’s income.
It was against that background that she thought of venturing into the sewing business.

Each and every generation has a way of conducting a wedding ceremony and the question of fashion is always pinned to it.
At some point in the past, shiny apparels were considered to be eye-catching.
Today, when people plan a wedding, Khang suggests that brides should go for heavy bead work, melano draped gowns with exaggerated shoulders, side trains and corsets.

On the other hand, grooms should go for a tuxedo, army green and wine coloured three piece suits.
Khang has not refuted the fact that, although vintage, there are timeless designs out there which remain relevant to this day.
A dent of cultural taste is also acceptable, she says.

It is undeniable that anyone can have a nuptial anytime of the year but for many they consider certain aspects which might impact on their occasion.
For instance, some people may prefer to host a wedding when it is warm so that everyone can showcase and flaunt their fashionable looks.
Moreover, other people can opt for end of year weddings when the majority of people are on holidays so it wouldn’t interfere with their schedules.
This explains the reason why spring marks the beginning of the wedding season.

“September to April is the best time to set a date for a wedding because it is warmer and people are at liberty to sew any design they desire,” Khang says.

Currently, it has proved that a lot of people are discouraged and shying away from having wedding ceremonies for different reasons.
Among them, others feel it is a waste of money as it is costly while others are appalled by alarming divorce rates which have nothing to do with whether one had a wedding ceremony or not.

Khang has however spoken highly of the need to normalise having wedding ceremonies in celebration of matrimony which unifies two devoted hearts in love.

“The celebration of a union between two people is very important,” she says.

“It brings the two families together. It makes everyone in attendance feel included and honoured to be part of the beginning of the union.”

Due to frustrations that often come up on the wedding day, many people are now resorting and adopting to outsourcing the services of wedding planners.
This gives opportunity to the bride and the groom to have a moment of their lives without having to be bothered to attend to the hurdles that are presented by the occasion.

“In the past, this was the role reserved for cousins or any immediate family members but I’m not sure if they are still willing to carry it out,” she says.

With a wedding planner in place, a space for calmness by the bride and the groom is at least guaranteed to a larger extent as there is someone overseeing that all is in order.
Although it’s optional, Khang says everyone can do with some help.

Organising a wedding can be tedious and stressful, a lot of brides never get to enjoy their special day.
If one can afford the services of a wedding planner, then they can go for it.

Khang has also highlighted that from the outlook many people believe that nuptials are for the sophisticated people due to their demands.
For ease of presentation, she has outlined necessities of a wedding: officiator, rings, music, cake, décor, photographer and refreshments.
In a nutshell, Khang is of the opinion that people should make wise decisions when planning for their weddings.

“The wedding day is a joyous day for everyone involved from the couple to their friends, family and colleagues,” she says.

“Everyone anxiously anticipates the day. The mood is always blissful and peaceful. The only thing that could go wrong is when couples fail to celebrate within their means and make ridiculous and unnecessary decisions.”

She says lately, anything seems to go when it comes fashion.
A lot of couples are breaking traditions and doing what best represents their style and preferences.

“Brides have been seen wearing coloured gowns for instance,” she says.
Khang now designs and makes wedding gowns, thanks to the skills she learned at the Bloemfontein Fashion Academy in 2016 which has beefed up her art.

Calvin Motekase

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