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Attract, retain and motivate your people through reward

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To excel in business you need to develop the right reward strategy which will help you attract, retain and motivate the right people for your organisation.
Staff costs are one of the biggest expense lines in most organisations because human capital is key to any organisation.

If an organisation has the right people with the required skills then it can compete effectively. It’s therefore very important that every organisation has a right reward strategy.
Reward strategy can be defined as “an approach to reward staff based on a set of coherent principles in support of the organisation’s goals.”

It is important to view reward strategy in the context of the organisation’s strategy and overall human resources strategy. It has to be viewed holistically because it impacts on the whole organisation.

Rewards have an influence on performance and the behaviour of employees. Although it has been argued by other writers that monetary rewards may not motivate in the long term, there is evidence that rewards certainly show what behaviours an organisation values.

The whole objective of rewarding employees is to ensure that their contributions towards achieving organisational and team goals is being recognised. Rewards should therefore help in motivating employees to perform at their best and also in helping in employee retention.

The objectives of a reward system should be to attract the right people with the requisite qualifications, retain those them and then motivate these them to attain high levels of performance.

So when developing a reward strategy it is important to address the following questions below so that you come up with a reward strategy that will achieve what you want:
l    What are each of the different elements of reward for?
l    What messages do our reward programmes carry?
l    Are the messages they carry in conflict?
l    How cost effective are our reward programmes?
l    What is the perceived value of reward programmes in the eyes of employees?
l    How do they fit with our mission, values and organisational strategy?

Rewards can be viewed as intrinsic or extrinsic. Intrinsic rewards “are intangible rewards concerned with the work environment like quality of working life, recognition, performance management and learning and development whereas extrinsic rewards are financial and material, Rewards can be monetary or non-monetary.
Monetary rewards include basic salary, employee share options, profit sharing schemes, annual or semi-annual bonuses and other cash awards.

Rewards and incentives play a vital role in the workplace because it positively impacts on performance and productivity, increased morale and job satisfaction.
Non-monetary rewards could be given as perks or as employee recognition by affording training opportunities to a well performing employee.

By recognising a performing employee it encourages the employee to continue performing better. So a good reward system should go beyond the financial returns to include all of the above things about one’s work.

Reward systems need to be carefully crafted because they often send a clear message to employees about what’s important in the organisation, that is, what does the organisation value.
So if an organisation values quality then it has to place emphasis on that issue or if there is a certain competence that the organisation needs then it has to reward that competence to ensure it attracts and retains the required skill.

For reward systems to be effective there is need for employee empowerment where the workers are involved in setting the targets and the critical areas that need to be measured and how they will be rewarded for exceptional performance.

Employees want to own what will impact them otherwise they will resent changes thrust upon them. They’re likely to embrace change in which they took part.
If employees consider the reward system as theirs then the reward will have significant effects on their behaviour and performance.
Different studies by a number of researchers have shown that there are internal and external factors that affect reward systems.
These factors have been identified as organisational culture, work environment, people, and business strategy, political and social climate.
Rewards will be tailored to address the key issues that the organisation value. Each organisation is impacted differently by these factors so the emphasis will be different for each organisation.

The external factors that may affect reward systems include globalisation, market rate of pay, the economy, societal factors, legislation and trade unions.
Organisations will have to take these factors when coming up with a reward strategy.

Rewarding good performance is critical if you have to motivate your staff as said by these two business leaders: “I consider my ability to arouse enthusiasm among men the greatest asset I possess. The way to develop the best that is in a man is by appreciation and encouragement said Charles Schwab, founder of Charles Schwab Corporation. Robert McNamara, former president of Ford Motor Company said “Brains, like hearts, go where they are appreciated.”

Stewart Jakarasi is a business & financial strategist and a lecturer in business strategy and performance management.
He provides advisory and guidance on leadership, strategy and execution, preparation of business plans and on how to build and sustain high-performing organisations.

l For assistance in implementing some of the concepts discussed in these articles please contact him on the following contacts: sjakarasi@gmail.com or +266 58881062 or on WhatsApp +266 62110062

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Insight

Shining Like Stars: Part One

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Last week, in a piece titled “Hope Springs Eternal”, I wrote about the relative values of (leftist) political commitment and Christian faith in a world that is beset with violence, poverty and oppression. Now I’m offering a review of a book by Lindsay Brown titled Shining Like Stars: The power of the gospel in the world’s universities, which explores the work of evangelical students in propagating the Christian faith in some of the world’s most dangerous countries, such as Columbia, China, Russia, Sudan and the DRC. Countries where despair seems to be a pretty rational response to the lives that huge numbers of people are forced to lead. I shall concentrate on cases where that effort to spread the Christian faith is allied to a commitment to agitate for better political and social conditions.

As an aside, I begin by quoting Will Shoki, editor of the invaluable online opinion journal Africa is a Country. I know I’ve mentioned him at least once in previous weeks, but that is because they are so good. In a piece Shoki wrote for the edition of March 4th this year, he records the Marxist philosopher Slavoj Zizek’s reference to “the courage of hopelessness”, whereby “it is only when we despair and don’t know anymore what to do that change can be enacted.” Shoki adds: “I have never been quite sure what this means — in fact, I have never been quite sure what Zizek means about anything.” Which is to say, Zizek is a pretty difficult read, but his work is a nut it’s well worth cracking.

Be that as it may. Let us turn again to the question how, in a harsh world largely run by greedy, selfish, murderous brutes, a dedication to the message of the gospels and a commitment to political and social transformation can be a joint life-saver.

Lindsay Brown, the author of the book I’m reviewing, was for many years General Secretary of the International Fellowship of Evangelical Students (IFES). Towards the end of his book there is an Appendix in which he lists around 150 student organisations worldwide that are affiliated to IFES. Many countries where IFES-allied groups have a strong presence are only nominally Christian, many others (for example, China and the Gulf States) are hostile to the gospel. In Lesotho — where neither of these impediments holds — the relevant body is called the Scripture Union of Lesotho, Tertiary Ministry (SULTM); as Brown’s book doesn’t touch on Lesotho, I’d be very interested to hear from my readers about the activities of SULTM.

The first chapter of Shining Like Stars is titled “Never Underestimate What Students Can Do.” This begins by recounting the story of Daniel and his three fellow captives in Babylon under the tyrant Nebuchadnezzar, the story that ends with three of the young Jews being saved by their faith when they are cast into the burning fiery furnace. Then there are reminders of the long history of evangelism in western Europe, followed by the observation: “world mission is less and less about westerners going elsewhere to serve Christ, but about believers from everywhere going everywhere . . . for example, during the twenty years of civil war in Chad its displaced students, sent by the government to study in other countries, founded IFES movements in Niger, Mali, Côte d’Ivoire, Senegal and Burkina Faso.”

One of the first of many testimonies the book contains is, however, from a female British student of Russian, identified simply as Elizabeth, who travelled as an evangelist to one of the -stan countries, former Soviet republics of Central Asia (which of the former -stans this was isn’t specified). It was a perilous but highly successful mission. Elizabeth records: “My birthday was fun. I had five cakes and three parties. They really know how to make cakes here!” Not much peril involved in that, you might say. But then Lindsay Brown notes that many sensitive words in Elizabeth’s testimony have the letter “x” inserted in them and explains that this was to escape electronic surveillance.

And so it seems being an IFES evangelist can be a bit like being James Bond, except more graceful. The second chapter in Brown’s book is titled “Our Sovereign God and Human Courage” and that’s where I’ll pick up the story next week, as well as detailing the activities IFES evangelists organize to attract students to the gospel. And then — after all, the chief focus of this piece — how they strategise evangelical work in relation to the advocacy of political and social transformation.

To be concluded

Chris Dunton

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Insight

Hope springs eternal

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Given the abysmal state of the world today, what is it that keeps one going? I mean, just look at the mess we’re in. The cowardice of world leaders faced with the challenge of climate change —world leaders most of whom are, of course, in thrall to capitalism (for when it comes to our mismanagement, that’s what really rules the roost). The appalling violence in Ukraine and the Middle East. The apparently endless misgovernance of countries as diverse as Lesotho and Nigeria. How does one not give into despair?

Me, I have an interim resource and a vastly more profound one. The former is my commitment to left-wing socialism, a conviction that life on earth can be vastly improved by following the principles of Marxist-Leninism (not — an important qualification — the corrupt form of those principles that moulded dictatorships such as the Soviet Union). The second resource is faith in the message of the Gospels, the embracing of our Lord Jesus Christ. For with this, the ills of the world pale into insignificance. Which is not — I absolutely insist — to refuse the responsibility of political commitment to ease the suffering of millions on earth, a duty we have while we’re still stuck on the bloody place.

Of those two resources, one allows a limited, constrained kind of hope, the other a hope that is boundless.

To expand on the notion of hope, recently in these pages Bishop David Ramela quoted the great Czech author and political leader Vaclav Havel, who became President of his country after resisting Soviet oppression in acts of dissidence for which he was imprisoned. Havel, as quoted by Bishop Ramela, wrote: “I am not an optimist, because I am not sure that everything ends well. Nor am I a pessimist, because I am not sure that everything ends badly. I just carry hope in my heart . . . I am thankful to God for this gift. It is as big as life itself.”

Hope as distinct from optimism? Well, a couple of references here. First, the great Italian Marxist Antonio Gramsci (like Havel, imprisoned for his beliefs, in his case by Mussolini’s Fascists) wrote of the need to maintain “pessimism of the intellect, optimism of the will.” In other words, any reasonably intelligent person knows that things are going to screw up, but must act as if this were not the case. And another Marxist, the British critical theorist Terry Eagleton (the mentor of your columnist, incidentally, when he was an undergraduate — and ever since) has written a fine book, Hope Without Optimism. I shan’t go into that here, but shall review it in this column in a few weeks’ time.

Turning to the relationship between political commitment and the Christian faith, the evangelist preacher Robert Sheehan once commented: “Many Christians put more weight on political programmes and economic packages than on the power of the gospel in the nation. Do you?” The answer, I would hope, is “no”, but “quite a lot of weight all the same.” And I’m going to sign off this week with a lengthy quotation from the New Testament—namely, Ephesians 2: 14-22—which has to do with the relationship, in the time of Paul’s evangelism, between Jews and Gentiles. It is a passage — to refer to my piece some weeks ago on the Gaza crisis — that one would like to read to the Hamas leaders in Palestine and to Israeli leader Binyamin Netanyahu before banging their heads together.

“For He Himself is our peace, who has made both one, and has broken down the middle wall of separation, having abolished in his flesh the enmity, that is, the law of commandments contained in ordnances, so as to create in Himself one new man from the two, thus making peace. And that he might reconcile them both to God in one body, through the cross, thereby putting to death the enmity. And He came and preached peace to you who were afar off and to those who were near. For through Him we both have access by one Spirit to the Father. Now, therefore, you are no longer strangers and foreigners, but fellow citizens with the saints and members of the household of God, having been built on the foundation of the apostles and prophets, Jesus Christ Himself being the chief cornerstone, in whom the whole building, being fitted together, grows into a holy temple in the Lord, in whom you are also being built together for a dwelling place in God in the Spirit.”

Joining, harmony, hope.

Chris Dunton

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Insight

Reading and emotion

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What does a good piece of writing do? How does a piece of writing evoke emotions in you? Well, reading is a good art that can stimulate and sharpen our sensibilities. In this instalment we focus on the emotional journey triggered and enabled by good literature. While other books may educate us and sharpen our cognitive abilities, that is the abilities to think and solve problems, reading literature of fiction does more; it stirs our emotions and sharpens our affective capacities.

By affective capabilities, we refer to the abilities to feel and tune in to our emotions and sensibilities. Life, after all, is not only about heart facts and reason. Life is about feeling and experiencing and the ability to put ourselves into other people’s shoes. Reading literature is so liberating and humanistic! Reading art in all its many genres grounds us in the varieties of human experiences and engenders in us tolerance, understanding and empathy.


Stories have a way of taking us on journeys real and imagined which stories transform us from the inside. These stories allow us to visit far-flung places and meet new people and feel their environment. Art has a way of mending bridges because through stories we come to understand people who may seem different from us. And at times we may have felt hatred and dislike for them and their way of doing things. But through reading about them, we hear their stories. We experience that which they are experiencing. We begin to see them from the inside out, and we get to know what lies underneath their skin, so to speak. That’s why they say that we can only begin to make sense of the world once we have reduced the whole world to stories. Let’s write a small story together and ascertain how it would move us. Let’s go.


“He trudged on thinking how he would approach Mwandionesa. Her warm and coy smile flashed before his eye.


Slowly mustering up a morsel of self-belief, Themba trudged along the battered, winding road in the heart of a thicket of musasa trees in the Musirizwi enclaves in Chipinge, south-eastern Zimbabwe. Like a heavy burden, a gnawing sense of failure nibbled at his conscience and a sense of uselessness clung on the air with unrelenting defiance. The stain of failure, the feeling that his people and he were inconsequential had taken lodging in his entire being. That is why he found a sense of solace only from isolating himself in his flimsy cocoon of loneliness like the proverbial ostrich which buried its head in the sand. He would have an occasional home-brewed beer called chikeke and thereafter lock himself within the labyrinth and sordid visceral being.


A gaunt bird flew overhead and he heard its flapping feathers amidst the thickening doom and darkness. “Bird”, he retorted to its presence, “what would you do if you were ever crushed by the label of failure.” A soft, warm tear tricked down the rugged terrain of his face. “Makauyo went to Egoli and returned without a name to himself, Khuyumani, too, lies buried in the bowels of the soil with nothing to show” he said as if he were speaking to the bird.


As he touched the cold handle of the door to his heart clutching a small, whimpering puppy in a cardboard box, he could hear the breathing of Mwandionesa and her stabbing, moist eyes asking him without a word where he has been for the last three days. He stood for a moment which seemed like an eternity. With false bravado, he mustered a not-so-convincing, frail knock. Mwandionesa, heavy with child, slowly made for the door and slid it open. Themba did not know what to do. He loved her but he did not know how to express it, like a person bereft of a language. Mwandionesa rummaged her pots on the dying embers of a hearth and gave him respectfully a plate with sadza and a small portion of chicken. A tear escaped-one, two, and another! She broke down, a downpour of tears streaming down her lips. “Themba, ngendaa yei weidaro mwamuna wangu? Indaa yei ndiripe Dube? Indaa yei weiita mukuba wekunzerereka kungaitei imbudzi irikumakaba isina unousha?” (Themba, why do you treat me in a manner? Why do you behave as if you are a stray goat without a shepherd? If I have wronged you I am prepared to appease you”).


“Look at me, Themba,” she demanded as a visibly pregnant and swollen stomach bulged through her threadbare blouse. The puppy whimpered plaintively. With hesitation Themba went to where Mwandionesa stood. With his furrowed labour-weary hands he touched her waist and led her to their mat of reeds made of “umhlanga” as she was fond of referring to reeds. She did not protest. A glow, a faint glow burnt in her eyes as she eased comfortably on his lanky chest. She fumbled for his hand and shepherded it to the lower regions of her belly and said, “He was kicking all these days you were away.” Themba was engulfed in a flurry of emotions; guilt as well as pride. With deliberateness, Mwandionesa said, “this boy will be called Thando. Yes Thando. He will build this homestead and more should you feel that you don’t have a home.” Themba nodded in agreement.
Themba began to feel the warmth of her presence as her succulent breasts pressed against his lanky chest and slowly closed his eyes…”

What a gripping tapestry which evokes a lot of emotions! It’s a story that stirs a lot of emotions; from empathy, sadness and an inner glow in the heart at the end. As the story begins, we feel Temba’s struggles, fear and hopelessness. He seems to be carrying a huge emotional burden and a crushing sense of defeat. I hope you have also seen Temba’s bid to reassert his sense of being and purpose through his desire of caring for a puppy – we could actually feel it whimpering. And the new hope ignited at the end of the story and affirmations of hope and new beginnings! The birth of a child always brings with it new beginnings – hope springs eternal!
So here we are! Stories are so humanising. Learning to read art in all its genres evokes emotions in us. It sharpens our affective side and warms our hearts.

Vuso Mhlanga teaches at the University of Zimbabwe. For almost a decade and half he taught English language and Literature in English at high school. Send your comments and questions to: mhlangavuso85@gmail.com

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