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Business policies in strategy implementation

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Some companies don’t succeed not because they don’t have good strategic plans but because they fail to implement those plans.

One of the tools used in implementing a strategy are right business policies. Without good policies to implement a strategic plan a good strategy may fail to see the light of day.
A policy is defined as a broad guideline for decision-making that links the formulation of strategy with its implementation.

Policies are used by companies to make sure that employees throughout the organisation make decisions and take actions that support the organisation’s mission, vision, objectives and strategies.

Business policies can simply be seen as the instructions that the organisation lays down to manage its activities. A policy provides a range within which the subordinates can take decisions in an organisation.

This enables the lower level management to resolve issues and take decisions without having to consult top management always. Policies define limits within which decisions are made.
Good policies enable the proper acquisition and distribution of limited resources to needy areas in order to meet organisational goals.

Business policies also help in the analysis and definition of roles and responsibilities of top management and the decisions they make which have a long term effect on the organisation.
Business policies therefore deal with major issues that have an effect on the success of an organisation.

Policies play a very critical role in the running of an organisation. A company will operate consistently, effectively and efficiently when dealing with both internal and external issues if it has well established policies.

Business policies should be set up before the company starts operating, even before recruiting its first employees so that activities of a repetitive nature can be easily administered. Without policies on the ground an organisation will struggle to achieve organisational objectives.

Policies are articulated by management so that they facilitate thinking and action in decision making both at the top and lower levels.
It ensures that activities are performed in a desired way.
Business policies are very important because of the following reasons:

l    Policies help in coordinating all activities in the organisation thereby ensuring uniformity of action throughout the organisation. If well crafted, policies will encourage cooperation and promote initiativeness within the organisation.

l    Subordinates will be able to take prompt action and quick decisions with the help of policies because they give guidelines and limits within which subordinates can make decisions.

Subordinates will be able to take decisions confidently without having to consult their immediate superiors every time because a good policy should give guidance on what action to follow in a particular situation.

Policies save time in that when they are formulated those involved in their formulation try to think of frequent problems and then provide ways to resolve those issues.
l    Policies are set to help implement certain strategies in the organisation which are intended to meet organisational objectives.

In this way policies will provide a basis for assessing performance because there will be uniformity in implementation of critical activities.

Policies ensure that all the activities of the organisation are synchronised with the objectives of the organisation. There will be minimal divergence from the planned course of action. Management usually tends to deviate from the objective if policies are not well defined.
To ensure operational efficiency of an organisation there is a great need to have policies.

l    Policies help to identify and define executive roles and responsibilities. This makes it much easier for senior management to delegate authority to subordinates who will have policies at their disposal to help them run the business without frequently consulting senior executives before making decisions.

The policies will provide appropriate guidelines to the subordinates to help them in determining the suitable actions which are within the limits of the stated policies.

Stewart Jakarasi is a business & financial strategist and a lecturer in business strategy and performance management.

He provides advisory and guidance on leadership, strategy and execution, preparation of business plans and on how to build and sustain high-performing organisations.
l For assistance in implementing some of the concepts discussed in these articles please contact him on the following contacts: sjakarasi@gmail.com or +266 58881062 or on WhatsApp +266 62110062

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Insight

The Joker Returns: Conclusion

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Last week I was talking about how jokes, or humour generally, can help get one through the most desperate situations (although it’s like taking a paracetamol for a headache; a much, much stronger resort is faith). I used the example of how Polish Jews, trapped and dying in the Warsaw ghetto, used humour to get them through day by day.

A similar, though less nightmarish, situation obtains in today’s Nigeria. Conditions there are less hellish than those of the Warsaw ghetto, but still pretty awful. There are massive redundancies, so millions of people are jobless. Inflation is at about 30% and the cost of living is sky-rocketing, with the most basic foodstuffs often unavailable. There is the breakdown of basic social services.

And endemic violence, with widespread armed robbery (to travel by road from one city to another you take your life in your hands) and the frequent kidnapping for ransom of schoolchildren and teachers. In a recent issue of the Punch newspaper (Lagos) Taiwo Obindo, Professor of Psychiatry at the University of Jos, writes of the effects of economic hardship and insecurity on his people’s mental health.

He concludes: “We should see the funny side of things. We can use humour to handle some things. Don’t take things to heart; laugh it off.”

Professor Obindo doesn’t, regrettably, give examples of the humour he prescribes, but I remember two from a period when things were less grim. Power-cuts happened all the time — a big problem if you’re trying to work at night and can’t afford a generator.

And so the National Electric Power Authority (NEPA) was universally referred to as Never Expect Power Always. And second, for inter-city travel there was a company called Luxurious Buses. Believe me, the average Lesotho kombi is a great deal more luxurious (I can’t remember ever having to sit on the floor of one of those).

And because of the dreadful state of Nigerian roads and the frequent fatal crashes, Luxurious Buses were referred to as Luxurious Hearses.

Lesotho’s newspaper thepost, for which I slave away tirelessly, doesn’t use humour very much. But there is Muckraker. I’ve always wondered whether Muckraker is the pen-name of a single person or a group who alternate writing the column.

Whatever, I’d love to have a drink with him / her/ them and chew things over. I like the ironic pen-name of the author(s). Traditionally speaking, a muckraker is a gossip, someone who scrabbles around for titbits (usually sexual) on the personal life of a celebrity — not exactly a noble thing to do.

But thepost’s Muckraker exposes big problems, deep demerits, conducted by those who should know and do better — problems that the powerful would like to be swept under the carpet, and the intention of Muckraker’s exposure is corrective.

And I always join in the closing exasperated “Ichuuuu!” (as I do this rather loudly, my housemates probably think I’m going bonkers).

Finally I want to mention television satire. The Brits are renowned for this, an achievement dating back to the early 1960s and the weekly satirical programme “TW3” (That Was The Week That Was). More recently we have had “Mock the Week”, though, despite its popularity, the BBC has cancelled this.

The cancellation wasn’t for political reasons. For decades the UK has been encumbered with a foul Conservative government, though this year’s election may be won by Labour (not such very good news, as the Labour leadership is only pseudo-socialist). “Mock the Week” was pretty even-handed in deriding politicians; the BBC’s problem was, I imagine, with the programme’s frequent obscenity.

As an example of their political jokes, I quote a discussion on the less than inspiring leader of the Labour Party, Sir Keir Starmer. One member of the panel said: “Labour may well have a huge lead in the polls at present, but the day before election day Starmer will destroy it by doing something like accidentally infecting David Attenborough with chicken-pox.”

And a favourite, basically non-political interchange on “Mock the Week” had to do with our former monarch, Queen Elizabeth II. Whatever one thinks about the British monarchy as an institution, the Queen was much loved, but the following interchange between two panellists (A and B) was fun:

A: Is the Queen’s nickname really Lilibet?
B: Yes, it is.
A: I thought her nickname was Her Majesty.
B: That’s her gang name.

OK, dear readers, that’s enough humour from me for a while. Next week I’m turning dead serious — and more than a little controversial — responding to a recent Insight piece by Mokhosi Mohapi titled “A reversal of our traditions and culture.” To be forewarned is to be prepared.

Chris Dunton

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Insight

Reading, writing and the art of reflection

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There is a close thread that runs through what you reflect on, what you read and what sticks in your mind. It’s almost a cyclic process with regards to how all these processes unfold. Today, in this installment we focus on the thread between reading, reflection and writing.

This appears a bit cumbersome to explain. But let’s simplify it. Let’s begin with a beautiful poem which encompasses what we have so far spoken about. Here we are! The poem is penned by “Tachibama Akemi.” It goes:

It is a pleasure
When, rising in the morning,
I go outside and
Find that a flower has blossomed
That was not there yesterday.

Seemingly, the poem is simple. But, on close analysis, it reflects very deep reflection and thoughtfulness.

The persona, in an existential fashion, reflects all about the purpose and meaning of life and his place in the overall matrix of life.

The persona carefully reflects on nature. This is what makes all this poem rustic and romantic.

The persona thinks deeply about the blossoming flowers and how the process of the growth of flowers appears almost inadvertently.

It is a poem about change, healing, the lapse of time and the changes or vissiccitudes in the life of a person are reflected creatively through imagery and poetry. We all go through that, isn’t it? We all react and respond to love, truth and beauty.

So far everything appears very interesting. Let’s just put to the fore some good and appealing thoughts. Let’s enlarge on reading, writing and reflection.

Kindly keep in mind that thoughts must be captured, told, expressed and shared through the magical power of the written word.

As a person, obviously through keeping entries in a journal, there is no doubt that you have toyed about thoughts and ideas and experiences you wish you could put across.

Here is an example you can peek from Anthony. Anthony likes writing. He tells us that in his spare time he likes exploring a lot. And, more often than not he tells us,

“I stop, and think, and then when I find something, I just keep on writing.”

So crisp, but how beautiful. Notice something interesting here; you need to stop, to take life effortlessly and ponderously, as it were; observe, be attentive to your environment; formulate thought patterns and then write.

To some extent, this article builds on our previous experiences when we spoke at length about the reading process.

But how can you do it? It’s not pretty much different. I can help you from my previous life as a teacher of English Languge.

The most important skill you must cultivate is that of listening, close listening. Look at how people and events mingle.

What makes both of you happy; enjoy it. I am sure you still keep that journal in which you enter very beautiful entries. Reflect about Maseru, the so-called affluent city. So majestic!

How can you picture it in writing!

I am glad you learnt to reflect deep and write. Thank you very much. Kindly learn and perfect the craft of observing, reflecting and writing. Learn that connection. Let’s meet for another class.

Vuso Mhlanga

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Insight

The Joker Returns: Part One

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Don’t be put off by the title, esteemed readers; what follows has nothing to do with the Batman films. As you will be happily (or unhappily) aware, I am a big fan of jokes. There’s a common understanding that a joke is ruined if you have to explain it, and this is true, but some jokes do need a bit of background explanation. Anyway. I like jokes and I like thinking about how they work.

Many of my favourite jokes have to do with language and the way we use it. For example: “I just bought myself a thesaurus. I similar it very much.”

Other jokes have to do with human behaviour and here it is important, out of respect for others, to avoid jokes that perpetuate stereotypical ideas about gender, race, nationality, and so on. I’m afraid the following joke does depend upon a stereotype (I’ll come back to that), but here goes, after a bit of background information.

In Lesotho you have an insect called a praying mantis — stick-like, bright green, and with great bulging eyes. They are rather lovable, despite the off-putting fact that the female practices insect cannibalism; after mating, she consumes the male. So, now you’ve had your zoological primer, here goes.

Two praying mantises are getting up close and personal. The female says to the male: “before we have sex and I bite your head off, could you help me put up some shelves?”

Apologies to female readers, because, as I said, that joke perpetuates a gender stereotype, namely, that women are good with a vacuum cleaner or a dustpan and brush, but hopeless with a hammer and nails.

There are many jokes that are, as it were, much more serious than that. As I rattled on about in a couple of earlier columns, many of these are satirical — jokes that are designed to point a finger at human folly or even wickedness. In another column, titled “Should we laugh?”, I explored the question “is there any subject that should be kept out of the range of humour?”

Well, apparently not, if we take on board the following account of the Warsaw ghetto.

Historical preface first.

The Warsaw ghetto represents one of the worst atrocities in modern history. In November 1940 the genocidal Nazis rounded up all the Jews in Poland’s capital and herded them into a small sector of the city, which they euphemistically, cynically, dubbed the “Jewish Residential District in Warsaw.”

Here nearly half a million Jews were in effect imprisoned, barely subsisting on tiny food rations. An estimated quarter of a million were sent off to the death camps. An uprising against the Nazi captors was brutally crushed. Around 100 000 died of starvation or disease.

Not much to laugh about there, you might say. But then consider the following, which I’ve taken from the New York Review of Books of February 29th this year:

“In the Warsaw Ghetto in October 1941 Mary Berg, then a teenager, wrote in her diary about the improbable persistence of laughter in that hellish place: ‘Every day at the Art Café on Leszno Street one can hear songs and satire on the police, the ambulance service, the rickshaws, and even the Gestapo, [on the latter] in a veiled fashion. The typhoid epidemic itself is the subject of jokes. It is laughter through tears, but it is laughter. This is not our only weapon in the ghetto — our people laugh at death and at the Nazi decrees. Humour is the only thing the Nazis cannot understand.’”

To be concluded

Chris Dunton

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